Your organization is now using the WorkSafe Guardian (WSG) Lone Worker Safety App, a smartphone app designed to provide security assistance for employees who are working alone, working from home, or working in remote areas.
All the information on this page is available as a PDF for download below:
Welcome to WorkSafe Guardian!
WSG is a tool offered by your employer to keep your lone workers safe while they’re working by themselves or in a remote location.
If an incident occurs, the employee triggers an alert, which is received and actioned by our response partner, Noonlight. As a part of the response, an automatic notification is sent to company specified contacts that an incident is occuring.
Escalation contacts are employees at the organization who have been chosen to be the point of contact in the case of an incident.
Each WSG App user is assigned a set of contact people in the organization known as Escalation Contacts. Most often these are managers, supervisors or team leaders who are likely to know key information about the employee i.e., their roster, expected work locations, premises they may be visiting etc.
As an Escalation Contact, you will be informed when a WSG App user has triggered an alert that is being handled by Noonlight Agents. An SMS message will be sent to your registered cell number in the following situations:
– A user triggered an alert accidentally, spoke with Noonlight Agents and confirmed a false alarm. Alert is cancelled.
– A user triggered an alert, Noonlight Agents confirmed their safety and the alert is closed.
– A user triggered an alert, they either requested help or were non-responsive and Noonlight Agents escalated to request assistance from a PSAP such as 911. The last known address, date and time will be included.
This information could be used to determine if any internal follow up action is required on behalf of the organisation based on the circumstances of the alert.
An Event Report may be requested by emailing: [email protected]
If outside of business hours the report may be sent the following business day.
Press and hold for 3 seconds to activate a safety or medical alert
Used in case of any safety threats or medical emergencies encountered while working alone, lone workers can quickly activate a safety or medical alert. This action triggers our professional response center to swiftly respond and send the help needed.
Specify location, extra details and duration you’ll be on-site to start the timer.
This is a timer that prompts lone workers to check-in when the time period specified expires. It’s useful for working in enclosed spaces, areas with spotty cell signals, or high-risk zones.
Shake the phone to activate a safety alert
While a welfare timer is running, a worker can shake the device to trigger an alert without the need to unlock the device.
Use Voice Commands to activate (iPhone only)
Siri is integrated with WorkSafe Guardian to trigger alerts and interact with timers.
Press and hold the bluetooth-paired button to trigger an alert
A discreet wearable button paired directly to the WorkSafe Guardian app.
Triggered automatically when entering a geofenced area.
Employers can set up defined locations with custom notifications that trigger when a lone worker enters or exits. Examples could be warnings of risk at the location, or a reminder to start a welfare timer.
WorkSafe Guardian has partnered with Noonlight who deliver a comprehensive 24/7 professional monitored emergency response system specifically designed to address lone worker safety, with services that work across all 50 states.
Their certified call centers and agents are ready to respond and route critical information directly to 911 dispatchers and first responders, ensuring efficient and accurate emergency support for WorkSafe Guardian app users when they need it!
WorkSafe Guardian provides an all-in-one solution with a smartphone duress app and client management portal backed by an alert response monitoring platform with the ability to utilize your own 24/7 monitoring. The perfect solution for Central Monitoring Stations reselling to their clients or large enterprise to protect their frontline employees.
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